Additionally, a detailed CRM software solution will help you:
Reduce your customer service costs. You can identify, prioritise, and address the most costly aspects of your service process. For example if you have contact centres or agents, you can quickly identify better processes and so cutting training costs and develop a rewards program for efficient work practices.
Improve your service metrics by reviewing a real time dashboard. Monitoring the performance of service processes, centres, and agents will allow you to adjust resources and processes to address the most important issues. CRM software solutions such as Microsoft Dynamics CRM, whether you choose an in house solution that integrates to your other business systems or a web based CRM software solution will help you monitor, measure, manage and drive your business. CRM can give you access to real time customer information in a simple drill down dashboard view. As such it is an essential management tool that allows you to analyse customer information and make more effective business decisions at the right time.
Month: June 2018
Getting Maximum Results of Automated Voice Calling
Automated voice calling is widely being used by different organization to serve their respective needs. However, getting maximum beneficial results of automated voice calling is very important for organizations using this innovative feature. For that proper planning and collection of relevant data related to customers is necessary.
Customer Care industry is among one of the most popular users of voice calling software. They use this feature in their IVR (Interactive Voice Response) systems. This feature provides multi dimensional benefits to customer care industry. It reduces the extra burden of work related to product or service promotion from call centre agents. It keeps your customers better informed without additional time from your staff. Better customer support, lower cost of doing business, it just makes sense to use automated calls.
Proper Planning Key to Success of Automated Voice Calling
Before starting any pre recorded voice based promotional campaigns, one needs proper planning. Without proper planning, it is impossible to get positive results of voice campaigns. The planning phase includes three basic things:
Recording Fully Relevant Message Pre recorded messages are among the most important inputs for every voice based marketing, promotional or customer feedback campaign. So, its very crucial to record a brief but fully functional message that can put forward your words in front of potential customers.
Collection of Contact Numbers The primary intention behind every call to the customers or client is to present your products and services in front of him in best possible manners. You also need to ensure that your words are being heard by your targeted pool of customers. For that, you need to ensure correctness of numbers present in your contact’s database.
Perfect Timing to Call Usually people do not prefer attending anonymous calls or calls intended to marketing and promotional offers all the time. So it will be better, if you maintain different database of your customers according to their preferred timing to attend such calls. You can get details of their preferred timing through your Customer Relationship Management system.
Ensure Ways of Accepting Response In case of positive interest your potential customers may require further details, therefore you need to ensure proper ways of providing further information to your customers. This is very important for conversion of potential customers to registered customers.
If you are having a perfect plan along with all the above-described things on place, then no doubt you will get the best results of your voice calling campaigns.
Online car servicing market in UK
Its not just car insurance and road tax that motorists buy online nowadays, but car service too because of ease and savings that comes with it.
Many are happy online car servicing fits around their lifestyle and they dont have to make multiple trips to different garages and main dealers to get the best price for their car service. Motorists also dont have to drop their car off to get their car to it serviced itself. Free collection and delivery of the vehicle is offered on the day of the car service, giving customers huge convenience. Indeed motorists in the UK are gradually starting to book their car service online.
Evolution:
The “Block Exemption” Law which came in to force in 2003 had a big impact on the Automobile Aftermarket Industry. Ever since, car owners have been able to have their vehicles serviced and repaired by independent garages without affecting the cars warranty. When servicing a vehicle, the cars warranty isnt affected providing the parts used match the original manufactures specification and the manufacturer’s service schedule is followed. Companies like Servicing Stop, having over 1000 independent garages on their network have benefited from new rules following the Block Exemption. Now, car manufacturers are required to provide technical information to independent garages as they do for their franchise dealers already. Companies like Servicing Stop use advance internet technology to deliver top class customer service. Customers can easily book their car service though user friendly websites. Quotes specific to each model will be shown beforehand.
Significance:
Many consumers were discouraged by the considerable costs of having a car service through a franchised dealer. Customers did this without knowing that reputable independent serving centres can deliver the same or a better service at a fraction of the cost. UK motorists are already using sophisticated online booking systems to book their car service online.
Types:
There are many different types of online car servicing networks. Some may give the details of the local garage which then requires the customer to take their car to the respective garage. The parts needed for car servicing are delivered to the garage directly. The other type of service is that of companies providing free delivery and collection from either the customers home or office. All contact and issues would go through the car servicing company. Many would find the second type most convenient and hassle free.
Considerations:
Cars are complex machines both mechanically and electronically, therefore specific manufactures documentation is needed a lot of the times. Settings that apply to particular models wont necessarily apply to other models. The garages in the network must be able to easily obtain model specific technical information in order to complete all the jobs correctly. Under the current regulations car manufacturers are not permitted to restrict access to information necessary to allow independent garages to repair the vehicle.