Author: blogger

Go Online To Find Braided Rug Repair Anchorage And Rug Appraisals Alaska

Posted on by blogger

Beautification and decoration of our house is always on our minds and we want to do lot of new things in our house to make it even more beautiful. After doing up the interiors of your house it is not very easy to change the entire set up every time and it is equally important to take care of the things that you have. For repair of your carpets and rugs you must consider braided rug repair anchorage. We all know that these carpets and rugs are so expensive and just because of small repair requirements it cannot be changed. If you wish to use your rugs and carpets for a longer duration then these rug repair and sale service providers in anchorage and help you a lot.

You invest lot of money in buying these expensive carpets and rugs and this is why these need lot of maintenance and care. In case of small wear and tear you can consider rug appraisals Alaska as there you can easily get variety of services like cleaning and maintenance of your rugs along with their appraisal. Someone who offers rug appraisal also deals with these comprehensive services related to cleaning, maintenance and insurance claims of your carpets and rugs. If you are planning to buy new carpet or rug then these appraisals help you in knowing the real value of the product that you like to buy along with its origin, material and an approximate date when it was woven. These give you better product knowledge and help you in choosing the better product.

Rug appraisals Alaska service is offered free of cost for the new carpets that you buy from the seller and only a reliable seller can give you the true appraisals. Just like any other service provider it is very important to choose a good one for buying carpets just because you do not change them every day and you invest lot of money in them. While choosing a seller you must look at the other services that they offer. It is good to have just one company or the person to sort out all your issues related to cleaning, maintenance or repair.

You can now go online to find any good seller and braided rug repair anchorage. You must read about them and about the kind of feedback that they get from their customers. Internet has made things so easy when it comes to finding out about anyone or anything in the market.

A new way to save money on your new cell phone and wireless plan

Posted on by blogger

A new way to save money on your new cell phone and wireless plan.

At a time in our lives where the cost of everything we purchase seems to go up every day, I’m here to talk about one area that you can actually save money on an item that we all use every day. Our cell phone and cell phone plan.

When looking for a phone, there are a few things that people are looking for…..

1. Price – Just like everything else we buy, price is king.
2. Coverage – Having a great cellphone is worthless unless you have service where you live.
3. Features – These days, cell phones are used just for talking on. Things like email, internet and texting has changed the way we use our phones.
4. Customer Service – Is someone going to be there to help when problems come up?

What if I could provide you with a place that not only gives you options to select what carrier you want, choose from the newest phones from those carriers and have full support from the carriers, but at a cost much lower than going to your local mall kiosk or directly to the carrier’s own stores.

Here’s how it works.

I run a website called MedCity Wireless. We are a reseller for all the major carriers and carry all the latest phones and tablets on the market today. But the biggest difference, is that we are an “online only” store. So I don’t have the overhead required to open a traditional store, or pay rental fees for a kiosk in the middle of the local shopping mall. That, in addition to the high volumes that we do, allows us to dramatically cut the prices on the phone. A lot of times, making the phones free!

And since we are an official reseller for the main carriers, you still get the great coverage and great service that you would get if you got it straight from the carrier. Your initial sale goes through us, but your service and monthly bill comes straight from them.

My own family was looking to upgrade recently, and of course I purchased them through MedCity Wireless, but I did a lot of research first. This is what we ended up getting……

We were able to get 3 high-end Android phones and 1 “slide” texting phone for $99.99. The same phones, from the same carrier that wanted to charge us $349.96 for them when we walked into the local retail shop.

So, come take a look around. I urge you to compare the prices to your local mall kiosk or retail store. I think you’ll quickly realize that MedCity Wireless is the new way to buy/upgrade your cellphone and cellphone service.

Critical Call Center Metrics And What They Say About Your Business

Posted on by blogger

Information technology can be a powerful tool or a great burden on a company, and call center reporting applications are no exception. Reporting is important but it’s also vital to track the right information. The most important call center metrics for your company may differ from those at another organization, but here are three metrics that are essential for nearly any telephone customer service operation.

First Call Resolution

A study by the Service Quality Measurement (SQM) Group found of all call center metrics, one of the strongest correlations with customer service comes from First Call Resolution (FCR). For example their study showed only 3% of customers who have their complaints resolved on the first call ended up defecting to a competitor, compared to 38% of customers who required two or more calls for resolution. Increasing FCR means lower call volume and lower operating costs. It also means higher employee satisfaction because a customer who is forced to call back is more likely to be hostile.

Low FCR can be an indicator of problems in the customer service system. Agents may not be sufficiently trained, may not have enough authority to resolve simple problems, or there may be software problems that prevent changes from correctly propagating through the system.

Forecasting Accuracy

Ideally call centers are staffed exactly to the number of calls received, but in reality this is difficult to achieve. Call volume fluctuates over the course of the day, week, month and year. When the center is understaffed, agents are stressed by the heavy workload and customers are frustrated by the long hold times. When overstaffed, the company is wasting money on agents who have little to do.

Examining past call center metrics allows managers to see how call traffic changes and staff accordingly. While they may never know why traffic always peaks the Thursday morning after a full moon, at least they can have enough agents on the phones to handle the calls.

Response Time

The longer someone is on hold, the less satisfaction the customer feels. Long hold times make customers feel they aren’t important and give them plenty of time to think about switching to a competitor. Slow response times are also bad for your agents, since they are more likely to get customers who are angry over the long wait. When call center metrics show high response time, either the center is understaffed, agents are not handling customers efficiently, or both.

Customer Satisfaction

We said we’d show you three important call center metrics but there is one more that is the most important of all. Just because the above numbers are good doesn’t mean your company is doing the job right. Maybe response time is down because agents are abandoning calls before resolving the problem. Maybe FCR is down because customers are taking their business elsewhere rather than calling back a second time. Never get so focused on the numbers you forget the real goal of customer service is customer service.

Customer Service Making Every Phone Call Great!

Posted on by blogger

Customer Service: Making Every Phone Call Great!

The phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant a displeased customer that asked for the manager. I thought “What did one of my customer service representatives do now?” After taking a deep breath, I answer the call to an anger customer. Funny thing was that the customer did not have a real problem… No late delivery, No billing issue, etc. He just did not like the way the customer service representative talk to him in a gruff manner. In fact, he got the information he needed. This article focuses on how to make every call GREAT!

What makes a GREAT call?
These five points will make your calls go smoothly and inspire that WOW feeling in your customers.

Greet the customer with style
The greeting sets the tone for the call. Before picking up the receiver, you should take a deep breath and get focused in the moment. Ready, Set, Go and answer the call. You need to answer the phone with the same greeting every time. The greeting starts with the “Hi”, “Hello”, “Good morning”, or “Good afternoon”. Next step is to state your company’s name. This might sound simple but you want the customer to know that they reached the right business. Third, you build instant rapport by stating your name. Finally, ask “how may I help you?” This statement leads into our next important topic of the tone of your voice.

Set the tone with your voice
Voice tone is a vital ingredient to the great call. You see, we receive almost 80% of a message through non verbal communication. On the phone, you stripe out all the hand motions, body postures, and facial expressions of a face to face conversation. This leaves you with only the tone of voice for non-verbal communication on the phone. To get the full impact on the phone, I suggest slightly exaggerating your tone of voice and voice inflection. Yes, I know it will feel strange at first, but you don’t want to end up like the customer service rep in the story above. Do you?

Smile
Tom Hopkins, a world renowned speaker on sales, says to place a mirror on your desk and smile before answer the phone. I got all of my customer service rep mirrors for their computers. Why smile? Smiling puts you in the right frame of mind, to answer the call with compassion and empathy. Smiling also affects your voice tone, helping you not sound so gruff. Even if the customer is angry, keep that smile on our face. It will help you control your emotions so that you will remain calm under fire and not get defensive.

Use their name
Nothing builds rapport quicker than using the customer’s name. On the call, you should say there name at least 3 time during the call. If you have difficulty remembering names, the best tip for this is to repeat it back to them. When the customer says “Hi, my name is Tom”, you simply say “Hi Tom, how can I assist you today?” or “Hi Tom, how are you today?” Don’t stop there. I always have a pad and paper next to the phone and write it down. If you can not understand, for example a customer with a heavy accent, I ask them to spell their name. I suggest stating their name at the beginning of the conversation, somewhere in the middle, and at the end, which takes us to the final point of thanking the caller.

Thank the caller
Thanking the caller is an often missed but important step. Thank the caller and make sure you use their name in the process. Instead of just stating goodbye, thank them for using your business. This step makes the customer feel appreciated and leaves a positive last impression.

As you can tell, you can minimize problems and create a great call with slight adjustment to your interaction with the customer. By starting the call with an excellent greeting, a great tone, and super attitude, you benefit by the customers reacting to you more positively. Most importantly, remember to make every call GREAT.

Significance Via North London Van Hire

Posted on by blogger

North London Van Hire has the ability to work out any particular Enigma to do with your needs of transportation. North London Van Hire is the only solution of all of your complications about the need of a specific automobile for specific reason at any particular point in time.

North London Van Hire delivers trusted Van hire services which you’ll find inexpensive, trustworthy and competitive in the local market place. North London Van Hire delivers cheaper van hire at lower rental rates for continental usage. The services comes with complete insurance protection and the customers gets correct information regarding their right to make use of the van at the web page for North London Van Hire.

For smaller sized removal a person may also use compact vehicles, while to smooth the progress of larger removals, such as relocating a home, you may use the available 3.5 ton vehicle. So, whatever ‘s your requirement; you will definitely get an ideal vehicle at a more affordable cost as well as good security that will fit your needs. You can even work with a capable trusty driver to go with you on your journey. If someone wants a van for longer periods, they may gain discount offers also. North London Van Hire obviously works on the straight forward principle of fulfilling the consumer’s demands in the best possible way at the cheapest and very affordable possible costs.

North London Van Hire isn’t just one more Van Hire service solution, instead it is really an innovative family focused on providing the best automobiles at affordable prices seeking to lessen the issues of consumers in every single possible way.

The conditions and terms of North London Van Hire services are basic and buyer friendly, delivering total safety net and are made for the provision of highest possible consumer satisfaction.

North London Van Hire comes with intensive fleet of vehicles for various feasible necessities from the consumers. The promptness of North London Van Hire expert services will make you recognize the standards one might expect from the very best multinational corporations.

A person could search for the various possible automobile leasing choices with regard to his/her need and have the required info along with greatest convenience from the internet site of North London Van Hire. If you are a long-term vehicle user or you need to shift ones goods from one place to other throughout the continent, you may search for the possible options at North London Van Hire having a trust of very best expert services, with maximum promptness and consumer friendly environment.

The North London Van Hire gives you the required motor vehicle at competitive fixed cost motoring, and you are only required to pay your direct cost of gasoline consumed.

Copyright © 2025 Customer Services POC . All rights reserved. |