Customer Services POC – Page 5 – Just information about customerservices

See, Multiple Streams Of Income Gold!

Posted on March 31, 2019 by blogger

See”multiple streams of income ARE gold”or golden. With the economy the way it is today, making financial ends meet can be challenging. One way I have stayed two steps ahead of the game is by not having all my financial eggs in one basket. For the last thirteen years I have been working from my home and out of my home, for several different sources bringing in multiple streams of income. Doing it this way has allowed me to stay ahead of the bill collectors, while at the same time affording me time with my husband, children, extended family, and pets. What can a person do”you may ask? Here are some ideas:

*Write for Greeting Card Companies (Freelance).
*Work from home as a Solicitor for Charity Pick-Up Services.
*Become an Independent Merchandiser.
*Work as a Personal Assistant to the Blind as a Shopper or Driver.
*Work for Cleaning Services for Commercial Buildings at night.
*Work as a Phone Actress.
Or My Personal favorite:

*Collect Gold and Silver Coins while Making Money at the same time.

OK, what are these gigs, and how does one go about finding them?

*Greeting Card Companies: To find companies hiring freelance writers” buy a reference book at your local bookstore, or find it at your local library, entitled: Writers Market Guide for 2010, or search Google, typing in: greeting card companies. Then look up or send for writers guidelines. To submit to these companies simply present your ideas on 3 x 5, or 4 x 6 index cards 12 at a time with a rubber band around them, placing your writing verse as so: on one side of the card write: Outside: your verse, Inside: your verse. Then on the back of the card write your name and contact info. This gig used to pay very little but now you can get up to $50.00 for one idea!

*Solicitor for Charity Pick-up Services: All States have charitable pick-up services that call citizens homes to solicit for old clothing, and small household items. They take those items and sell them at thrift stores and then use all or most of the proceeds to help charitable organizations. If you are aware of this, you can ask the person that calls you for a pick up if they have a number you can call to apply. Otherwise I”d suggest calling your local thrift stores and asking the manager if they know of one, or just look in your local yellow pages under charity pick-ups, or get the number off of the trucks you see doing these pick ups, and then call them to see if they hire people to work from home. You can make a good supplemental income doing this as well as feeling good about helping out a charity. When they hire you they will train you.

*Become an Independent Merchandiser: There are dozens of companies across the United States that contract their work to outside vendors. Those vendors will hire you to work for them independently and at your own pace, if you know where to find them. These are not work at home jobs, but flexible positions outside of the home. (Note: if you live in a small town you might have to drive to a larger neighboring town where there are more retail establishments) The companies don”t charge you to work for them; they are legitimate. You can find several positions close to your home to maximize your profits. These multiple streams of income help with holiday money, or just to make ends meet. I sent my son to an Ivy League college three years ago and these jobs helped me to make it until he got that scholarship; they were a God send. To find them look up NARMS on goolge.

*Work as a Personal Assistant to the Blind as a Shopper or Driver: This is a little known creative job niche that most people don”t think of. There are thousands of blind people across America that need personal shoppers, drivers, and or assistants. Because of their vulnerable state, they are wary to advertise due to lack of trust. They usually just network through friends and family to find help, but often times this is not enough and many of them are in dire need of hiring help. They have you shop for and label food items, pick out their clothes, clean their houses, drive, and even gift wrap and do crafts for them. Pay varies, but the word spreads and they tell their disabled friends about you. To find them: Google local blind centers, and blind website addresses, then email, or call the directors with your request.

*Work for Cleaning Services for Commercial Buildings at night: This is a very lucrative job that can be done a few times a week late in the day, at night, or on the weekends. It is possible to get several different jobs at the same time for more money. Basically you apply through a company, interview, and then try to get gigs near where you live. My favorite company is servicemasterclean.com, or smcleanbusiness.com, because they train you well and the pay is excellent.

*Work as a Phone Actress: This job is not for the modest or faint at heart. It is mostly an opportunity for women and gay men. You get paid weekly, bi-weekly or monthly by a company to talk to callers that dial in on a 900 number. They have seen an ad in their local paper and think they are calling a certain type of person, ex. skinny, fat, submissive, lonely ETC. You dial in on an 800 number and plug in your extension. Then you wait on the line and you get call after call. You just get paid to talk, but keep in mind the conversation may and often times, does go sexual. If you don”t mind that”the pay can be excellent, and you get to work from the comfort of your own home.

*Collect Gold and Silver coins while making money at the same time: Collect M70 high grade gold and silver coins monthly, and make money while doing it. This is a new business opportunity that has just come on the market. It is only ten months old as of April 2010, with only 8000 people involved so far. It is really a ground floor opportunity, and the possible money potential is off the chart. What could be better than to collect inflation proof assets for your family”s future and at the same time build a recurring monthly income that can reach 7 figures swiftly? This works on an automated system that takes maybe an hour of your time a week, once it is in place. For more on this “see my website in my Resource Box. Hope all this information will be as valuable to you as it has been for me. To your success!

Delighting Your Customers

Posted on March 25, 2019 by blogger

The reward of delighting your customers is you capture a sustainable customer-base. From experience, the absolute heart of money making 123 on the Internet is having a sustainable customer-base. This is true of any business and the foundation of real personal wealth from the Internet. A sustainable customer base is one that is interested in your specific niche and finds value in your blog, newsletter, and emails. Your value to this base must be demonstrated with each and every communication. No one, even your loyal customers, wants to read “filler” on your website, in your newsletters, or in your emails. Do your customers a favor and provide some new information, new insight, or better yet, a free report or video for the niche.

Capturing the attention of customers is the first step with informative “squeeze pages.” This is a simple, informative graphic and message that captures the visitor in two seconds!!! Yes, two seconds. Would you prefer to design these pages yourself or use what has been tested and known to work? This is the ad stage of sales and needs to be memorable. This free report Clickbank Treasure Map explains one of the most important benefits of Clickbank Pirate membership professionally developed “squeeze pages” and free reports for your customers.

Minimum customer data is required for communications and this is the email address. For a friendlier message a username is nice to have. With the minimum of customer information, you can invite visitors to read informative and useful sites for more information of the specific subject. Do you have the tools and money to gather and maintain a database of customers or would you prefer someone to provide the service? This is the qualification stage of sales and should be as friendly as a hand-shake in the showroom when you are buying a new car. This is another feature of Clickbank Pirate membership. The system manages your customer interface based on a natural sequence of communications and follow-ups.

Follow-up communications are critical to keeping a customer comfortable with a product and with deepening the customer relationship by building trust. Trust can only be sustained if each step delivers the “goods” promised. This is why your personal plug-and-play blog from Clickbank Pirate is your repository of information on new products, techniques, and freebies. Learn to use and promote it during your traffic generation efforts.

The communications must be timely (pre-determined schedule) and helpful (new information). Do you have the tools and time to be consistent and provide value to the visitor? This is the on-going relationship part of sales management. Your personal blog needs to stress your specific value and plans for the reader. If you have monthly news state the schedule and what you will be reporting in advance. If you have plans for free reports or videos, also announce your plans for offering them to your readers.

Clickbank Pirate includes your customer database in the membership. You do not need to independently subscribe to an auto-responder which may cost as much as $30 per month. This is one of the major, major benefits of Clickbank Pirate. I figure it saves at least 10-15 hours a week because you do not have to prepare follow-up communications. You are on auto-pilot!

The Benefits Of Buying From RC Hobbies Store’s

Posted on March 12, 2019 by blogger

If you are a serious hobbyist consider the benefits of shopping at RC hobbies store’s. With the increasing demand for Internet retail, it is difficult to find quality service and affordable pricing in the same establishment. Some consumers shop for hobbyist products online because it is convenient, other purchase hobbyist products online because it is affordable. If you want expert advice and access to all of the latest RC vehicles on the market consider the benefits of buying from RC store’s. Not only will you invest into your local economy, you will find high-quality radio-controlled vehicles that are not available online.

Personalized Service You Cannot Get on the Internet

While Internet e-commerce owners like to advertise quality customer service, no Internet merchant can match the service provided by friendly RC hobbies store’s. Most RC hobbies store’s are family-owned and operated businesses that dedicate themselves to offering quality customer service. If RC hobbies store’s do not offer quality customer service they will not stay in business for long. This is how you know a hobbyist retailer is honest and trustworthy. If the store has been in business for longer than 10 years, they have built a strong relationship with their customers.

See the Products You Want Firsthand

When you purchase RC vehicles and planes online, it is difficult to choose the right model. This is mainly because you cannot see the products firsthand. In addition to this, there is no way to test a product before you make the investment. RC hobbies store’s are happy to let you “test-drive” vehicles and “test-fly” planes. When you “try before you buy”, you can choose the best vehicle for your skill set and your needs.

Hobby-Grade Products That Are Not Sold in Retail Stores

RC hobbies store’s offer products that cannot be found in Wal-mart or Target. RC cars sold in regular retail stores are classified as “toy-grade” models. These models are made out of a plastic materials and are designed for children. Serious hobbyists understand the difference between hobby-grade and toy-grade RC vehicles. When you visit RC hobbies store’s the sales associates at the store can recommend the best model for your needs. They will also give you recommendations for the best vehicle additions and modifications to make your RC car run at its optimal level of performance.

RC store’s offer the best in pricing and options. In today’s technologically advanced society, customer service has fallen in importance. Now, more consumers are turning to the Internet in hopes of finding great deals from the comforts of their own home. If you still appreciate customer service and you want the best advice you can find in the world of RC cars, purchase your next RC sedan, truck, or plane from RC hobbies store’s and realize how much personalization matters.

Vend The Only POS System Retail Stores Need to Use

Posted on March 7, 2019 by blogger

Vend is a simple, yet comprehensive point of sale system that helps retailers attract and keep customers. It works on iPad, Mac and PC online and offline. You can use it to sell in-store and over the web, and with Vends Ecommerce tools, setting up an online store will only take minutes. Vend connects to all the latest retail pos hardware, including receipt printers, cash drawers and barcode scanners. You can also incorporate all of your business operations into one account, giving you total control over your retail business.

You can use Vend to fulfil orders, manage your inventory and analyze customer profiles. It makes every stage of the selling process fast and easy, which will keep customers returning to your store. The retail technology accepts any type of payment, including cash, checks, and gift cards. You can also accept credit and debit cards and mobile payments from leading global providers, such as PayPal and iZettle. Vend allows customers to pay deposits, make partial payments or pay on account giving you total flexibility in how you choose to sell.

Because Vend is cloud-based pos software, it is fully mobile. You can use it on the shop floor, allowing customers to avoid the queues, or even go outside of the shop to find new customers and markets. This enables you to take a personal approach to customer service, creating an environment that is conducive to engaging with individual customers.

You can also use Vend to create your own customer loyalty program. Because Vend gives you full control and flexibility, you can choose how many loyalty points to award and what incentives to offer. You can create customer groups with exclusive promotions and discounts and use groups to manage employee privileges. Vend allows you to manage all of your customers on a central database, whether they purchase online or in-store.

Product management is quick and hassle-free with Vend. You can organize your catalogue however you choose: group products by color, size or type, group into bundles or split into units. It allows you to perform bulk operations like import and export, saving you time. Adding cost and retail prices, tags and discounts is easy and you can scan existing barcodes or print new ones to speed up the checkout process.

Since Vend is cloud-based, tracking your inventory is no problem. You and your staff can see what is in stock at any given time, even across a number of stores, allowing you to deliver supreme customer service.

Vend Reporting provides you with the analytical tools needed to manage your business. You can access accurate views of sales and product performance at any time, identify trends and pinpoint areas you need to improve. Your data is always safe, secure and available whenever you want. You can also use a variety of add-ons to help you expand and improve your business. Vend offers 24-hour customer support, meaning you can rely on it to provide you with everything you need to stay in control.

Why Do Companies Make Customer Service So Complicated

Posted on February 22, 2019 by blogger

By: Vic Pichette owner of Eye on Success, a customer service consulting agency located in Rhode Island.

I like to take a few minutes to talk about some of my recent customer service issues that I’ve been involved with. I hope that someone who works with customers reads this and understands that this is not acceptable.

I am a huge fan of bold flavored coffee, and I really like this one national coffee chains coffee. The problem is their customer service is absolutely horrific. I have called the company several times and tried to find out if there was somebody I could talk to about helping resolve some of their customer service issues, but so far no one is interested. Let me tell you what I am talking about.

On two occasions during the same week I pulled up to this locations drive through. There was one car in front of me and one car parked outside. There were approximately 4 people inside working. The car in front of me ordered his drink, and I proceeded to order my medium regular coffee cream only. Let me make another note about this company. If you say the word medium coffee and not the ridiculous word that they use, they will correct you, which I find really disturbing that the actually take the time to correct you.

The car front of me moved up the line to the window, and we both waited approximately 7 minutes for him to get his coffee. If thats not long enough, when I got to the window my coffee wasn’t ready. I had to wait another minute or two to get my coffee. They ended up giving me and the person in front of me our coffees for free because it took so long.

I have no idea why it took so long, I have no idea what the person in front of me ordered, but it took almost nine minutes to get a coffee. This has actually happened to me on two different occasions during the same week.

So there is one simple and basic question that I as a customer need answered. Please tell me what was going on inside that coffee shop that could possibly take this long? Was it because they were brewing a new pot of coffee? Was it because they were really busy inside? What was the reason that it took that long that they had to give us free coffees?

Let’s take a look at the possible reasons and see if we can come up with a solution. If it was because they were brewing a new pot of coffee, they should’ve said to me and the customer front of me this very simple line. “Im sorry it’s going to take a few minutes were in the middle of brewing a new pot of coffee, would you like to wait or would you like something else?” How difficult would it be to say this? Instead they made us wait almost nine minutes for coffee, and then end up giving us our order for free.

On several other occasions when I went inside to get a coffee and I have been the only person in line, it can take you anywhere between four and six minutes to get your coffee.

While I’m on my high horse, let me tell you about one of my biggest pet peeves.
This applies to all companies that deal with customers directly. If you have customers in a line waiting and you have an employee whose cleaning, training, or doing something other than helping the customer, that employee immediately needs to drop what they’re doing and assist in getting the customers through the line quickly. Banks are famous for this. I guarantee if you do this, your customers will appreciate it big time. And once the rush is over, you can get back to doing what you doing. This is a very simple concept, but hardly ever done.

Getting back to my coffee shop experience. I am honestly concerned about this company survivability long term if they do not start taking customer service seriously, especially when their biggest competitor is extremely concerned about getting the customers out quickly. I believe that this is or will affect their bottom line. Quite frankly if I’m complaining, then many others are complaining about the same problems.

I tried contacting the regional manager, and told her that I would be very happy to do a free video shop so that they can see and hear everything that I see and hear when I purchase products. To date, I’ve gotten no reply.